Yes. All our products carry a standard manufacturer’s warranty, typically up to 5 or 6 years, depending on the product range. Motors generally carry a 5-year warranty, while fabrics and mechanical components may vary.
Older motors often have internal wear that makes repairs unreliable and uneconomical. A new motor comes with a full 5-year warranty and can be installed in a single visit, avoiding downtime, multiple transport costs, and the risk of future failures.
Unfortunately, we generally cannot repair products we did not manufacture or install due to limited access to compatible parts and product-specific expertise.
We can attempt a non-refundable, no-warranty repair if feasible, but success cannot be guaranteed. Alternatively, we can quote you for a suitable replacement from our current product range.
The call-out charge covers vehicle, labour, and administrative overheads, not just fuel or travel time. These costs ensure qualified technicians and vehicles are available when needed.
Emergency repairs require rescheduling other appointments and mobilising teams on short notice, which increases coordination and labour costs.
Regular dusting with a soft cloth or gentle vacuuming is sufficient. Avoid harsh chemicals. Outdoor systems (awnings, shutters, external screens) should be serviced periodically to maintain smooth operation and extend their lifespan.
Yes. We provide full after-sales service, remote assistance, onsite repairs, and annual maintenance for commercial sites.